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On March 25, an important discussion took place on the topic "The Role and Place of Patient Organizations in the Activities of the NHSU and Strengthening the Patient-Oriented Approach in the Healthcare System."

• The "Health Solutions for an Open Society" Foundation
• National Health Service of Ukraine (NHSU)
• The World Bank
• Embassy of Switzerland in Ukraine

Key Topics of the Event:

Together with the leadership of the NHSU, representatives of the public sector, doctors, journalists, and international partners, we discussed the following important issues:

• The Role of Monitoring in NHSU Activities – NHSU representatives explained the mechanisms of monitoring, its main stages, timelines, and its significance in improving the quality of medical services.
• The Importance of Patient Feedback – Methods of collecting, analyzing, and utilizing patient feedback to improve the work of medical institutions were discussed. The "Patient Representative" initiative was presented as an effective tool for communication between citizens and the NHSU.
• The Impact of Civil Society Organizations on Healthcare – Participants explored the possibilities of integrating research findings and initiatives from civil society organizations into the NHSU’s operations. Examples of successful projects that have already contributed to improving accessibility and transparency in the system were presented.
• Presentation of NHSU Monitoring Results for 2024 – Key findings and recommendations for further improvement of medical services were introduced.
• Survey of Healthcare Providers – The results of surveys conducted among medical institutions monitored in 2024 were reviewed, with a focus on key issues and potential solutions.
• The Role of Civil Society Organizations in Shaping Healthcare Policy – Participants discussed mechanisms of cooperation with government institutions and their influence on decision-making that directly affects patients.
• How to Make the Healthcare System More Transparent – Methods for increasing process transparency and engaging the public in monitoring the effectiveness of medical services were analyzed.

Key Takeaways and Conclusions

The presentation of the NHSU monitoring results for 2024 was a key element of the event. Special attention was also given to the role of civil society organizations in shaping healthcare policy and their ability to influence improvements in the quality of medical services.

The event was moderated by Tetiana Havrysh, co-founder and Strategic Development Director of the "Health Solutions" Foundation.

Appreciation to Speakers and Partners

We extend our gratitude to all participants, speakers, and partners for their active engagement, constructive ideas, and commitment to change! Through joint efforts, we are creating a more effective and transparent healthcare system that meets the needs of every patient.